Terms of Service – KelSweet Event Rentals

KelSweet Event Rentals LLC – Terms of Service (Rentals, Balloon & Signage Sales)

Effective Date: July 20, 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client” or “Renter”) and KelSweet Event Rentals LLC (“KelSweet,” “we,” or “us”) governing your access to and use of our event rental services, balloon and signage purchases, and related setup, delivery, and décor offerings. By booking with us, you acknowledge that you have read, understood, and agreed to these Terms.

Pricing and Product Notice:

All rental items displayed on this website are shown in real event settings to showcase their full potential when styled with complementary décor and other rentals. Each listing is specifically for the individual rental item described and does not include any additional décor or items shown in the photos. Please refer to the product description for exact rental details.
Some items on our website may display a price of $1—this is not the actual rental price. The $1 placeholder is used solely because our system requires a value to allow items to be added to your cart for a quote request. To receive accurate pricing, simply add the item(s) to your cart and submit a quote request. We’ll follow up with a customized quote based on your event details.

1. Scope of Services

KelSweet Event Rentals LLC offers a range of specialty event services, which include but are not limited to:

Rental of event props and décor items, including backdrops (standard and custom-built), carts, panels, plinths, marquees, and other decorative displays. We also offer the option to custom design and build backdrops tailored specifically to your event theme or vision.
Styling and design services, including layout planning, visual coordination, and full event setup to ensure cohesive and visually impactful décor tailored to your theme or vision.
Sale and installation of balloon arrangements, including garlands, arches, and custom balloon installations designed to complement the overall aesthetic of your event.
Custom event signage, including design, fabrication, and installation of decorative signage and labels used for branding, direction, or personalization.

2. Booking Requirements & Payments

A nonrefundable retainer is required to confirm and hold a booking.
Remaining balance is due no later than 7 days before your scheduled event.
If booking is made within 7 days of the event, 100% payment is required upfront.
Unpaid or partially paid orders may be cancelled, with no guarantee of refund.
Payment is accepted via digital invoice (credit/debit), Zelle, or check. Personal checks must be received at least 3 weeks in advance. Returned checks will incur a $50 fee.

3. Delivery, Set-Up, and Breakdown

Client must allow a minimum 2-hour window before and after the event for delivery and breakdown. Longer windows may be necessary based on the scale of the installation.
Delivery path (e.g., doorways, hallways, elevators) must be clear, accessible, and safe. KelSweet will not move furniture, clean spaces, or rearrange venue layouts.
Certain props, including carts, backdrops, and plinths, must be placed on flat, level surfaces, indoors or in protected outdoor spaces. Clients must not relocate items once set up.

4. Cancellations, Rescheduling, & Refund Policy

KelSweet reserves the right to cancel service due to illness, unsafe working conditions, or weather-related factors (e.g., rain, wind, extreme heat) if outdoor protection is not provided.
If KelSweet cancels, payments will not be forfeited. A rescheduling option within 180 days will be offered based on availability.
Clients may reschedule once, if done more than 7 days prior to the event.
All retainers are non-refundable and non-transferable.
Cancellations made within 7 days of the event date result in full forfeiture of all amounts paid.

5. Use of Rental Items & Venue Responsibility

The Client agrees to:

Ensure all rental items are used only for their intended decorative purpose.
Prevent any unauthorized handling, moving, damage, or alteration to items after setup.
Ensure that items are not subleased or moved from the delivery address.
Secure any necessary permits or permissions required by the venue or local authorities.

KelSweet reserves the right to refuse installation or cancel services if the venue is unsafe, inaccessible, or fails to meet our requirements for setup.

6. Damages, Missing Items, and Late Fees

Client assumes full financial responsibility for any damage, theft, loss, or destruction of rental property.
Items returned damaged or missing will be charged at full replacement value, plus time and labor costs for repair or recovery.
Items not ready for pickup at the agreed time may incur a $200/day late return fee.
Legal action may be taken to recover unreturned items or unpaid damages.

7. Balloons – Disclaimer of Performance

KelSweet uses high-quality balloons, but cannot guarantee longevity for outdoor displays.
Factors like direct sunlight, wind, humidity, and temperature can cause fading, popping, or deflation.
No refunds or discounts will be provided for balloon failure due to natural weathering, oxidation, or external conditions.
Helium-filled arrangements must be kept away from children, pets, sharp objects, heat, and ceilings. Supervision is required at all times.

8. Liability Waiver & Indemnification

Client agrees to hold harmless and indemnify KelSweet Event Rentals LLC, its owners, staff, and agents from any and all claims, damages, or injuries related to:

Use or misuse of rental products or balloons
Injury to persons or property damage
Venue restrictions, guest behavior, or third-party interference

KelSweet shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of event income or opportunity.

9. Marketing & Media Consent

By completing a booking, the Client authorizes KelSweet to photograph and record elements of the setup for use in promotional materials, including website, social media, and advertisements. If you prefer not to be featured, please notify us in writing prior to the event.

10. Severability

If any term or condition herein is found invalid or unenforceable, all other provisions shall remain valid and enforceable to the fullest extent permitted by law.

11. Entire Agreement & Modifications

These Terms constitute the full and final agreement between the Client and KelSweet Event Rentals LLC. Any modifications must be made in writing and agreed upon by both parties.

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the State of California. Any disputes arising under or in connection with this agreement shall be resolved in the appropriate courts of Alameda County or San Francisco County, California.

Need Assistance?
Email: KelSweetSF@gmail.com
Mailing Address: 239 Jules Avenue, San Francisco, CA 94112
Physical Address: 2181 American Ave, Hayward, CA 94545